CANCELLATION POLICY

Le Lani Nail Spa Policies Appointments • Appointments are highly recommended. Walk-ins are welcome based on availability. • A valid phone number is required for all appointments. • Please notify us of any changes or cancellations at least 24 hours before your appointment. • Cancellations made within 48 hours may be subject to a cancellation fee of up to 50% of the scheduled service. • No-shows may be charged 100% of the reserved service amount and may require a deposit for future bookings . Late Arrival • Please arrive on time for your appointment. • Guests arriving more than 15 minutes late may need to shorten their service or reschedule. • Arrivals more than 20 minutes late may be considered a no-show and subject to cancellation fees. Service Guarantee • We stand behind the quality of our work. • Gel polish services are guaranteed for 7 days. • Regular polish services are guaranteed for 2 days. • Complimentary repairs are available only for workmanship-related issues. • Color changes, length changes, design changes, or accidental damage are not covered under the guarantee. • Proof of appointment and photos may be required. ⸻ Refund Policy • Due to the nature of our services, all sales are final. • Refunds are not provided for completed services. • If you are unhappy with your service, please notify us before leaving the salon so we can make it right. ⸻ Payment Policy • We accept Cash, Debit Card, Credit Card, Zelle, and Venmo. • A 3.5% processing fee applies to all credit card transactions. • Cash payments receive our standard pricing. (This is much clearer than having separate cash/card prices.) ⸻ Children & Guests • For safety reasons, children who are not receiving services must remain supervised at all times. • Additional guests may be limited due to space availability. ⸻ Health & Safety For the safety of our staff and guests, we reserve the right to refuse service to anyone with: • Contagious nail or skin conditions • Open wounds or infections in the treatment area • Illness symptoms that may pose a health risk • Inappropriate, abusive, or disrespectful behavior ⸻ Personal Belongings • Le Lani Nail Spa is not responsible for lost, stolen, or damaged personal items. ⸻ Right to Refuse Service We reserve the right to refuse service to anyone whose behavior is disruptive, disrespectful, threatening, or unsafe to our staff or guests. Booking Deposits For services over $100 or appointments longer than 2 hours: • A non-refundable deposit of $25-$50 is required. • Deposits may be transferred one time if rescheduled at least 24 hours in advance. This single policy usually reduces no-shows more than any other rule. Prices listed are cash prices, and a 3% processing fee applies to credit and debit card transactions.